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Phase 1 · Deliverable 03 of 10

Personas and decision matrix

Ten governed roles grouped into three lenses, plus the AI assistants as a bounded non-human actor. Roles are role names only; no individuals or organisational units are invented.

DRAFT v0.1 · FOR APPROVAL ROLE NAMES ONLY · NO PERSONAL DATA

Role personas

"Lens" is the default home and depth. A role may open other lenses only if their entitlement scope allows it (06).

Code
Role
Home lens
Primary job
Key decisions
Daily questions
Main routes
Must not
OWN
Owner
Owner
Steward enterprise value; intervene only where it is material.
Permitted strategic decisions under [DoA — PLACEHOLDER]; intervene in critical escalations; request analysis.
Is the enterprise healthier than yesterday? What crossed materiality? What needs me today?
O-01 to O-08
Certify operational KPIs (default); work plant queues; close cases.
CGE
Core Group Executive (finance, strategy, operations, risk heads: one role family)
Core Group
Compare entities, govern certification, coordinate cross-functional response.
Route and escalate; approve material closure (D-06); publish briefing pack and scenarios; open war room.
Which entity drives the variance? Which numbers are uncertified? Which escalations are stuck?
G-01 to G-10
Alter source facts; certify unless separately assigned.
ENX
Entity Executive
Entity
Accountable for entity performance and recovery.
Accept entity accountability; initiate response; approve local actions within authority; request escalation.
Are we on plan? What is at risk this week? What must I accept or approve?
E-01, E-09, E-05, S-05
See other entities or portfolio-confidential data.
FNL
Functional Leader (supply, production, maintenance, finance, EHS, commercial)
Entity (domain)
Investigate the assigned domain; drive supporting actions.
Accept and assign supporting actions in scope; add business explanation and evidence.
What in my domain is causing this? Which actions are blocked?
E-02 to E-07, E-09
Approve closure of own actions; act outside the domain.
MOC
Metric Owner / Certifier (two assignments, one family)
Number Assurance
Own the definition; certify numbers in assigned scope.
Certify; certify with exception; request correction; approve override.
Can I sign this number? What breaks are open? What changed in lineage?
E-08, S-03, G-08
Certify outside scope; certify own leadership KPI (D-02).
ANL
Analyst / Investigator
Any (scoped)
Investigate breaks and deviations; prepare evidence.
Recommend correction; prepare evidence; run scenarios.
Where does the number diverge? What evidence proves it?
E-08, S-03, S-06, S-08
Certify unless separately authorised.
ACO
Action Owner
Entity (assigned)
Deliver assigned actions with evidence.
Accept the action; update it; record dependencies; submit evidence; request closure.
What is due? What is blocking me? Is my evidence enough?
E-09, E-10
Self-approve closure unless explicitly authorised.
INC
Incident Commander
Incident scope
Coordinate a severe incident end to end.
Maintain live facts, actions, decisions log and communications; open war room; escalate.
Is it contained? Who is blocked? What do we tell leadership, and when?
S-05 (war-room mode), O-08
Accept material risk; approve disclosure; close a material incident alone.
ASR
Assurance Reviewer
Assurance (scoped)
Independent review of certification, controls, evidence, overrides and closure.
Sample; challenge; reopen (D-18).
Is the evidence sufficient? Are overrides justified? Do findings affect leadership KPIs?
G-08, S-08, E-08 (read)
Change business data.
ADM
Administrator
None (admin console, A-15)
Maintain approved mappings and technical configuration.
Execute approved mapping and config changes.
Which mappings changed, and what re-certification did they trigger?
Admin console (out of scope)
Certify, accept risk, close incidents; no automatic business authority.
AI
AI assistants: Validation, Explanation, Executive Briefing, Escalation Routing (not a role)
Inherits requester
Detect, summarise, explain, draft, recommend, route.
None. Outputs are drafts that a human must accept.
—
S-07, O-07, G-10, S-04, S-13
Certify a KPI; approve a financial number; accept material risk; approve disclosure; close a material case; assign accountability.

Decision matrix

Who decides what. Superscripts: * = within assigned scope only; † = only when materiality is Critical and above the [DoA LIMIT — PLACEHOLDER]. The AI column can never contain A or E.

AApprove / decide
EExecute
RRecommend / request
CConsulted
IInformed
—No right
DAI drafts
VAI validates (no authority)
#
Decision
OWN
CGE
ENX
FNL
MOC
ANL
ACO
INC
ASR
ADM
AI
01
Accept ownership of an alert or case
—
R
A
A*
—
—
A*
A*
I
—
D
02
Assign a supporting action
—
A
A
A*
—
—
R
A
I
—
D
03
Alternate-sourcing decision within local authority [PLACEHOLDER]
I
C
A
R
—
C
E
R
—
—
R
04
Alternate-sourcing decision above local authority [PLACEHOLDER]
A†
A
R
C
—
C
—
R
—
—
R
05
Run a scenario
R
E
E
E
—
E
—
E
—
—
D
06
Publish a scenario as the basis for a decision
I
A
A*
R
—
R
—
R
—
—
—
07
Escalate a matter
R
A
R
R
—
—
R
A
R
—
D
08
Open a war room
R
A
R
—
—
—
—
A
—
—
—
09
Intervene in a critical escalation
A
C
I
—
—
—
—
C
—
—
—
10
Certify a KPI
—
I
I
—
A*
R
—
—
C
—
V
11
Certify a KPI with exception
—
I
I
—
A*
R
—
—
C
—
V
12
Request a data correction
—
R
R
R
A
R
—
—
R
E
V
13
Approve a manual KPI override
—
I
—
—
A*
R
—
—
C
—
—
14
Change an approved mapping or configuration
—
I
—
—
A
C
—
—
I
E
—
15
Accept a material risk
A†
A
R
C
—
—
—
R
C
—
—
16
Approve disclosure (Disclosure Authority — PLACEHOLDER, D-07)
I
C
—
—
—
—
—
C
C
—
—
17
Approve an executive or Owner update
I
A
A*
C
—
—
—
R
—
—
D
18
Request closure
—
—
R
R
—
—
R
R
—
—
—
19
Approve closure, non-material case
—
I
A
A*
—
—
—
C
C
—
V
20
Approve closure, material case (D-06 tiers)
I
A
R
—
—
—
—
R
C
—
V
21
Reopen a closed case
R
A
R
—
—
—
—
—
A
—
—
22
Release the daily Owner brief
I
A
—
—
—
—
—
—
—
—
D

Governance assignments (v0.2, CX-01)

These are not roles. They are per-item assignments that a governed role holds for a specific KPI, case or incident. Each assignment is recorded with the assigning role, the time and an audit entry.

Assignment
Responsibility
Eligible roles
Assigned by
Decision
Named owner
Accountable for an alert or case from acceptance to closure
Entity Executive · Functional Leader · Action Owner (assigned)
Self-acceptance of the AI or Core Group routing draft
D-19
Incident Commander
Coordinates a severe incident: live facts, actions, decisions log, communications
Entity Executive · Functional Leader
Core Group Executive (Critical) · Entity Executive (High)
D-23
Action owner
Delivers one action with evidence
Any Entity-lens role in scope
Named owner · Incident Commander · Core Group (cross-entity)
—
Decision authority
Takes a recorded decision on a case
Owner · Core Group Executive · Entity Executive, per [DoA — PH]
Rule from materiality + DoA placeholder
D-05
Closure approver
Approves or rejects closure; never the action owner
Entity Executive (Medium) · Core Group Executive (High / Critical)
Rule from materiality
D-06
Watcher
Receives updates and has view access only
Any role with scope
Named owner · Core Group · auto for cross-functional impact
—
Metric owner / Certifier
Owns the definition / certifies the value for a KPI × scope
Metric Owner / Certifier family
Core Group (governance) via the certification calendar
D-02, D-22
Disclosure Authority [PH]
Approves disclosure where a disclosure clock applies
PLACEHOLDER: not in the role model
Owner office / legal (placeholder)
D-07
Brief releaser
Releases the AI-drafted Owner Brief and briefing packs
Core Group Executive
Core Group
D-11

Home route by role (v0.2, CX-02)

Every role has a defined landing route and its main working routes, so no supporting role is left to navigate a lens built for someone else.

Role
Landing
Working routes
Variant applied
OWN
O-01 Enterprise Health Home
O-02 to O-08, S-09 to S-11
Owner depth everywhere; S-10 summary mode; G-08 Owner trust summary
CGE
G-01 Portfolio Home
G-02 to G-10, S-12, S-06
Comparative depth
ENX
E-01 Entity Home
E-02 to E-10, S-05
Own entity, full depth
FNL
E-09 My Alerts, Cases and Actions (domain filter)
Domain route of E-02 to E-07
Domain-filtered Entity lens
MOC
E-08 Number Assurance Workbench (assigned scope)
S-03, G-08 (status)
Entity or group scope per assignment (D-22)
ANL
E-08 investigation queue
S-03, S-06, S-08
Assigned scope
ACO
E-09 My Alerts, Cases and Actions
E-10, S-05
Assigned items only
INC
S-05 Case Detail in war-room mode
E-09, G-09, S-06, S-08
Incident scope
ASR
G-08 Certification Governance (Assurance variant)
S-08, S-03, E-08 (read)
Read-only with sampling tasks; review scope
ADM
Admin console (out of scope, A-15)
—
No business lens