← Pack index
Phase 1 · Deliverable 11 (added in v0.2, CX-04 / CX-08)

Incident, case, war-room and AI specification

Every field the brief requires for alerts, cases, incidents and war rooms, enumerated and mapped to a component, an editing role and the AI boundary. Also the operating specification of the four AI assistants and the eight-section explanation model.

DRAFT v0.2 · FOR APPROVAL CLOCKS, CADENCES, THRESHOLDS: PLACEHOLDER

11a · Alert and case information model (22 fields)

Shown on S-04 and carried into S-05 when ownership is accepted. One ID lineage (D-01).

#
Field
Definition / treatment
Component
Set or edited by
AI role
01
Alert ID
ALT-SYN-nnnn; persists as the parent of the case and incident IDs
WK-03
System
—
02
Title
Plain-language issue statement: scope + effect + cause
WK-03
System draft; owner may edit
Drafts title
03
State
Incident states 01–13 (09 · 9d)
WK-03
Rules + permitted roles
—
04
Severity
Intrinsic seriousness of the event (A-16)
WK-03
Rule; owner adjusts with reason
—
05
Materiality
Critical / High / Medium / Low with driving dimensions (placeholder model)
DS-18
Materiality engine (rule)
—
06
Detected time
Timestamp of detection
WK-03
System
—
07
Source type
Category placeholder, e.g. 'Supplier signal [PH]'
DS-05
System
—
08
Fact / forecast / scenario label
Whether the trigger is an actual, a forecast or a scenario
DS-05
System
—
09
Affected scope
Hierarchy nodes affected; restricted nodes not rendered
SH-11
System; owner may extend
—
10
Current impact
Impact grid, current column
WK-06
Owner / Functional Leader validate
Drafts estimate
11
Forecast impact
Impact grid, forecast column; days to breach
WK-06, DS-19
Forecast service; owner of assumptions
Drafts estimate
12
Confidence
High / Medium / Low with the reason
WK-05
Validation rules; owner
Validation Assistant suggests
13
Evidence
Evidence register and completeness
WK-10
Owner, action owners, analyst
Checks completeness
14
Linked KPIs
Governed KPI IDs with trust state
DS-01
System; owner may add
Suggests links
15
Named human owner role
Accepted owner; shown as 'Unowned' until accepted
WK-04
Human acceptance only
Recommends a role (draft)
16
Due date
Response due
WK-01
Owner / Core Group
Drafts a due date
17
Escalation clock
Time to the next ladder level
WK-14
Rule only (D-08)
Never sets
18
Recommended actions
Candidate actions awaiting acceptance
AI-05, WK-09
Owner accepts / rejects
Drafts
19
Decision required
Decision, authority role, due, options
AI-04, WK-13
Decision authority
Drafts framing; never decides
20
Updates
Chronological updates
WK-07
Owner, commander, action owners
Drafts summaries
21
Audit trail
Append-only record
WK-23, S-08
System
—
22
Closure criteria
Measurable conditions to close
WK-12
Owner proposes; approver accepts
Drafts; checks if met

11b · Incident experience: all blocks and fields

Template E. Field counts match the brief: header 12, live facts 7, impact 11, timeline 10, ownership and governance 10, actions 8, communications 6, closure 9, primary actions 10.

#
Field
Treatment
Component
Edited by
Incident header (12)
01
Incident ID
INC-SYN-nnnn, linked to ALT and CASE
WK-03
System
02
Title
Inherited from the alert
WK-03
Commander
03
State
13 states
WK-03
Rules + roles
04
Severity
See A-16
WK-03
Rule; commander with reason
05
Materiality
With driver dimensions
DS-18
Rule
06
Affected scope
Hierarchy nodes
SH-11
System / commander
07
Detected time
Timestamp
WK-03
System
08
Last update
Timestamp + who (role)
WK-03
System
09
Fact / forecast / scenario label
Trigger basis
DS-05
System
10
Source category
Placeholder category
DS-05
System
11
Incident commander role
Governance assignment
WK-04
Core Group / Entity Executive (D-23)
12
Escalation level
L0–L3 placeholder ladder
WK-15
Rule; escalate action
Live facts (7)
01
Certified facts
CERT tag; source and certification time
WK-05
System
02
Preliminary facts
PRELIM tag
WK-05
System / commander
03
Missing facts
What is unknown, who is finding out, by when
WK-05
Commander
04
External signals
EXT tag; source category
WK-05
System
05
Assumptions
Forecast and scenario assumptions with owner role
WK-05
Assumption owner
06
Confidence
Overall + per fact
WK-05
Commander (AI suggests)
07
Supporting evidence
Links to the evidence register
WK-10
Contributors
Impact (11): current and forecast columns, known / estimated / unknown
01
Production impact
kt / units vs plan
WK-06
Functional Leader
02
Dispatch impact
Volume and days delayed
WK-06
Functional Leader
03
Quality impact
Rejections, rework
WK-06
Functional Leader
04
Financial impact
EBITDA effect (₹)
WK-06
Finance (FNL)
05
Billing impact
Deferred billing (₹)
WK-06
Finance (FNL)
06
Cash impact
Collections / cash effect
WK-06
Finance (FNL)
07
Working-capital impact
DSO / inventory effect
WK-06
Finance (FNL)
08
EHS impact
Safety / environment
WK-06
EHS (FNL)
09
Regulatory impact
Obligations affected
WK-06
Compliance (FNL)
10
Reputation impact
Qualitative [PH]
WK-06
Commander
11
Forecast impact
Change in period-end forecast
WK-06, DS-08
Forecast owner
Timeline (10 event types)
01
Detection
Auto
WK-07
System
02
Validation
Validation result
WK-07
System / AI-06
03
Ownership acceptance
Who (role), when
WK-07
System
04
Key updates
Human updates
WK-07
Contributors
05
Decisions
Linked to the decision record
WK-07
Decision authority
06
Escalations
Level change + reason
WK-07
Rule / roles
07
Recovery milestones
Planned vs actual
WK-07
Commander
08
Evidence submissions
Linked evidence
WK-07
Contributors
09
Closure request
Requester + criteria status
WK-07
Owner
10
Closure approval
Approver + rationale
WK-07
Approver
Ownership and governance (10)
01
Named human owner role
Accepted owner
WK-04
Human acceptance
02
Incident commander
Assignment
WK-04
D-23
03
Action owners
Per action
WK-08
Owner / commander
04
Due dates
Per item
WK-01
Owner
05
Dependencies
Per action
WK-09
Action owner
06
Escalation clock
Rule-based
WK-14
Rule
07
Disclosure clock
Where applicable [PH]
WK-16
Rule / Disclosure Authority [PH]
08
Decision authority
Per decision
WK-13
Rule from DoA [PH]
09
Watchers
View-only participants
WK-04
Owner / Core Group
10
Role-based visibility
Who can see what (06)
WK-25
Entitlement service
Actions (8)
01
Recommended actions
AI or human proposals
AI-05
Draft → owner accepts
02
Accepted actions
Committed actions
WK-08
Owner
03
Milestones
Per action
WK-09
Action owner
04
Blocked actions
With dependency
WK-08
Action owner
05
Overdue actions
Auto from due date
WK-08
Rule
06
Evidence required
Per action
WK-09
Owner sets
07
Action completion
% and done criteria
WK-09
Action owner
08
Next action
Single most important next step
WK-01
Owner / commander
Communications (6)
01
Executive update
Cross-lens summary
WK-17
Commander drafts; Core Group approves
02
Entity update
Entity audience
WK-17
Entity Executive approves
03
Core Group update
Core Group audience
WK-17
Core Group approves
04
Owner update
Owner audience
WK-17
Core Group approves
05
Disclosure-review state
Not applicable / under review / approved [PH]
WK-16
Disclosure Authority [PH]
06
Communication approvals
Approval log
WK-17
Approvers
Closure (9)
01
Closure criteria
Measurable conditions
WK-12
Owner proposes
02
Recovery confirmation
Evidence that recovery held
WK-12
Commander
03
Residual risk
Stated and owned
WK-12
Owner
04
Evidence completeness
% with gaps listed
WK-12
System (AI-06 checks)
05
Lessons learned
Text
WK-12
Owner
06
Root-cause record
Cause + category
WK-12
Owner / analyst
07
Preventive action
Linked initiative or action
WK-12
Owner
08
Human closure approver
Per D-06; never self
WK-12
Approver
09
Reopen control
Who, window [PH]
WK-12
D-18
Primary actions (10, role-gated per 06)
01
Accept ownership
06 row 2
WK-25
Entity roles
02
Assign supporting action
06 row 3
WK-25
Owner / commander / Core Group
03
Update status
06 row 4
WK-25
Scope
04
Attach evidence
06 row 5
WK-25
Scope
05
Run scenario
06 row 6
WK-25
Scope
06
Escalate
06 row 8
WK-25
Scope
07
Open war room
06 row 9
WK-25
Core Group / commander
08
Draft executive update
06 row 13
WK-25
Commander / Core Group
09
Request closure
06 row 15
WK-25
Owner roles
10
Approve or reject closure
06 row 16
WK-25
Approver per D-06

11c · War-room mode

Aspect
Specification
Entry criteria
Materiality Critical, or High at the commander's request. Opened by the Core Group Executive or the Incident Commander (06 row 9).
Participants
Commander (edit), action owners (edit own actions), Core Group (coordinate), Entity Executive, watchers (view), Owner (view, intervene, request analysis).
Layout
Template E war-room arrangement (WK-18): header + accountability strip; live facts | impact grid; timeline | actions; decisions log; communications with approvals.
Cadence
Update interval [UPDATE CADENCE — PH]; the board shows 'Update overdue' when it is missed.
Decisions log
Every decision with authority role, options, rationale and evidence (06 row 30).
Owner view
No edit of facts or actions; intervene and request-analysis controls only.
Exit
Commander moves to Recovery monitoring; the war room closes and its record is kept in S-08.
Visibility
Members and scope-entitled roles only; restricted nodes are hidden (GR-09).

11d · AI assistant specification

All four assistants inherit the requester's scope (GR-06). Every output carries the AI-generated label (AI-02) until a human accepts it.

Assistant
Trigger
Inputs
Outputs
Surfaces
Human gate
Never
Validation Assistant
New alert; KPI refresh; evidence submitted; closure requested
Governed sources in scope; tolerances [PH]; evidence register
Consistency result, trust-state warning, completeness %, gaps
S-03, S-04, E-08, E-10, S-05
Certifier certifies; approver closes
Certify; set a trust state to Certified; close; approve a number
Explanation Assistant
'Why?' on any KPI or alert; Ask Control Tower
Governed data in scope; drivers; forecast assumptions; external signals
Eight-section explanation (11e)
S-07, S-13, O-02
Reader judges; business explanation added by a human
Present interpretation as fact; reveal out-of-scope data
Executive Briefing Assistant
Schedule [BRIEF TIME — PH]; pack request
Material changes, alerts, decisions, war rooms in scope
Owner Brief draft; pack sections with source chips
O-07, G-10, O-02
Core Group releases (brief releaser)
Release a brief; include unsourced statements; push sub-threshold items to the Owner
Escalation Routing Assistant
Validated alert; blocked action; clock nearing expiry
Alert, scope, role directory (roles only), ladder
Draft issue, recommended owner role, due date, escalation path, decision required
S-04, E-09, G-09, S-05
Human acceptance or reassignment
Assign accountability; start or stop clocks; escalate silently

11e · AI explanation model (S-07, S-13, O-02 summaries)

#
Section
Provenance tag
Content rule
01
Certified facts used
CERT
Only certified values, with period and certification time.
02
Preliminary facts
PRELIM
Flagged as subject to change.
03
Forecast assumptions
FCST
Each assumption with its owner role and date.
04
External signals
EXT
Source category placeholder; never merged with internal facts.
05
Scenario assumptions
SCN
Only when a scenario is referenced, with its ID.
06
AI interpretation
AI · NOT APPROVED
Reasoning that links the facts; confidence stated; written as an interpretation, not as fact.
07
Recommended next questions
AI
Questions that would reduce uncertainty, each linked to a drill-down.
08
Human decision required
HUMAN
The decision, authority role and due date. AI never fills it.